Refund Policy
Last Updated: September 2026
1. 14-Day Money-Back Guarantee
Subscriptions purchased in self-service through our website carry a full money-back guarantee within 14 days of the first charge of your first subscription — no questions asked. The guarantee applies to the first subscription only. It does not apply to purchases of additional AI credit packages, which are consumable and are non-refundable once used.
2. Cancelling a Subscription
You can cancel at any time from Settings → Billing in your account. Cancellation takes effect at the end of the current billing period: you keep full access to the Service until the end of the period you have already paid for, and no refund is given for a billing period that has already begun. Customers with a signed service agreement are governed by the terms of that agreement.
3. Free Trials
A 7-day free trial is available to new users. A valid payment method is required to start the trial, but no charge is made during the trial period. If you cancel before the trial ends you are never charged at all, and there is nothing to refund. If you do not cancel, your subscription begins automatically when the trial ends and your payment method is charged for the plan you selected — at which point the 14-day guarantee above starts running.
4. Who You Are Buying From
Our order process is conducted by our online reseller Freemius. Freemius is the Merchant of Record for all our orders. Freemius provides all customer service enquiries and handles returns. AluFlow Ltd. (Company No. 517308623) is the supplier of the software itself. Because Freemius is the Merchant of Record, Freemius is the party that charges you, issues your invoice, collects and remits any VAT or sales tax due in your country, and pays out refunds.
5. Your Statutory Right of Withdrawal
If you are a consumer in the EU, the EEA or the United Kingdom, you have a statutory right to withdraw from your purchase within 14 days of entering into the contract, without giving a reason. This period runs from the conclusion of the contract, and starting a free trial does not postpone it. If you asked for the Service to be made available immediately and you have used it during that period, a proportionate amount may be retained for the use you have already had. These statutory rights sit alongside the 14-day money-back guarantee in section 1. Where local consumer protection law gives you additional or non-waivable rights, the highest level of rights always applies. Nothing in this policy limits your statutory rights.
6. How to Request a Refund
Because Freemius is the Merchant of Record, refunds are processed by Freemius. You can request one in either of two ways, and both reach the same place: 1. Contact Freemius directly at my.freemius.com, using the email address you bought with, or via Freemius's buyer support at freemius.com/help. 2. Contact us and we will raise it with Freemius on your behalf — email info@aluflow.co.il or call +972-52-229-3319. Refunds are returned to the original payment method. Please include the email address you used at checkout.
7. Chargebacks
If something has gone wrong with a charge, please contact us or Freemius first — a refund is normally resolved far faster than a bank dispute. A chargeback raised without contacting us may result in the account being suspended while the dispute is investigated.